Sales Policy

1

We only sell to EPCOM integrators / dealers

EPCOM exclusively sells to authorized integrators and dealers who are part of our network.

2

Advertised prices do not include Sales Tax

All prices shown on our website and marketing materials are exclusive of applicable sales tax.

3

Advertised prices do not include Shipping Costs

We deliver locally in El Paso or Miami. We use all shipping modes, according to your needs: small parcel, less than truck loads, and full truck loads.

4

Availability and prices may change without previous notice

Product availability and pricing are subject to change at any time without prior notification.

5

Check inventory and prices on our website

We suggest you to check our inventory and prices on our website once you have verified your distributor account.

6

High stock availability and fast shipping

We stock 99.7% of the advertised items, more than 99% customer orders are shipped the same day.

7

Confidential pricing

Prices and discounts to our dealers and integrators are confidential.

8

EPCOM's Outlet merchandise

EPCOM's Outlet merchandise includes: 1. Obsolete equipment. (No Warranty). 2. Used merchandise. (Open box), Tabulated Discount Classification for Used Merchandise. See Product Classification.

9

Special Orders

Special orders require an advance payment of 30 percent or more depending on the level of customization of the product and additional shipping charges that may be incurred. No special order will be placed without a signed quote or purchase order. Special orders are non refundable/Non returnable.

10

Hold Orders

All hold orders must be paid for in advance, and will only be held for a maximum of 30 Days. Hold orders that are cancelled will be charged a 25% re-handling fee.

11

Service refusal policy

EPCOM will refuse service and sale to any installer or distributor who fails to provide Excellent service to any end-user.